Restaurant Chain Commitments
|
FIVE STEPS TO
ACCESSIBILITY
|
Country Style
Food Services
Inc.
|
McDonalds
Restaurants of
Canada Ltd
|
Pizza Hut
(Yum
Restaurants
International)
|
Starbucks
Coffee Canada
Inc.
|
Subway
Franchise
Systems of
Canada
|
Swiss Chalet
(Cara
Operations
Ltd.)
|
Tim Hortons
(TDL Group
Corp.)
|
|
1. Develop
accessibility
policy &
complaints
procedure
|
Accessibility
policy &
complaints
procedure
being
developed.
|
Accessibility
policy in
progress.
Longstanding
comprehensive
complaints
procedure in
place.
|
Accessibility
policy &
complaints
procedure in
place.
|
Customer
complaints
procedure in
place. Policy
position is to
comply with
Building Code
& Americans
with Disabilities
Act, & strive to
satisfy Human
Rights Code.
|
Policy &
complaints
procedure
being
developed.
|
Accessibility
policy &
complaints
procedure will
be developed.
|
Policy being
developed.
Customer
complaints
procedure in
place.
|
|
2. Review &
identify
accessibility
barriers
|
Committee,
including
membership
from Health &
Safety
Committee,
Store
Operations, &
Store Design,
will identify
existing barriers
across
corporateowned &
franchisee
facilities based
on Building
Code & Human Rights Code.
|
Currently
reviewing
corporate
restaurant
accessibility
survey tool &
applying to
broad
representative
sample of
stores.
|
Both current &
future assets
are under
review.
|
Different
methods are
already in place
to identify
accessibility
issues. As
such, do not
intend to survey
stores at this
time.
|
Accessibility
review in
progress.
|
Currently
assessing
accessibility of
varying
standard floor
plans.
|
Retained
accessibility
expert firm to
review store
layouts /
designs &
report on
solutions. Will
audit sample of
existing stores
& complete
report by end of
April 2004.
|
|
3. Develop
standardized
accessibility
plan for future/
rebuild
locations[6]
|
Will review
current store
design
specifications
based on
Building Code
& Human
Rights Code.
Design will be
mandated for
all new
locations to
extent
reasonably
practicable,
recognizing, in
majority of
cases, third
party Landlords
builds our
stores
|
Currently
reviewing
codes,
standards &
best practices
as basis for
minimum
standards in
standardized
accessibility
plan for new
construction.
|
Currently
following the
Ontario
Building Code.
Developing
standardized
plan also based
on current best
practice
standards
|
Consistent
store designs
already
incorporate
detailed
standards from
Americans with
Disabilities Act
and Ontario
Building Code.
|
Examining
standardized
plan & will
attempt to
ensure new
locations will be
in compliance
with applicable
law.
|
Developing
new
standardized
accessibility
plan for both
corporateowned and
franchisee
locations.
Reviewing &
amending
franchise
agreements to
require all
restaurants to
meet standard
accessibility
plan.
|
Expert’s report
will inform
development of
standardized
accessibility
plan for future
locations. Also
developing plan
(based on
audit) for
barrier removal
when
renovating
existing stores
(Approx. 60
Ont. locations
per year).
|
|
4. For existing
facilities, plan &
begin removing
barriers
|
Will bring to
attention of
franchisees
barriers
identified by
accessibility
review
committee &
request fixes
that are easily
addressed and/or relatively
inexpensive.
Mandate more
permanent
solutions when
lease &
franchise
contracts
expire.
|
Where
possible,
immediate
steps will be
taken to
address easily
resolved
barriers.
Renovate
existing
restaurants to Building Code
requirements.
|
In progress. |
Different
methods are
already in place
to identify
accessibility
issues.
|
Planning for &
beginning to
remove existing
barriers.
|
Annually
renovates or
replaces
approx. 10% of
direct-control
locations,
incorporating
accessibility
features.
|
Will take
immediate
steps to fix
barriers that are
easily
addressed.
|
|
5. Monitor
progress &
report to OHRC
in one year’s
time
|
Undertaking
this
commitment.
|
Accessibility
plan will include
objectives &
timeframes. Will
report to OHRC
in one year.
|
Undertaking
this
commitment.
|
Starbucks
states that: it
has largely
achieved
accessibility;
effective
procedures are
in place for
addressing ad
hoc issues; as
such, no need
for additional
monitoring &
reporting.
|
Undertaking
this
commitment.
|
Undertaking this
commitment.
|
Undertaking this
commitment.
|
|
Additional
Comment
|
New store
designs now
incorporate
accessibility
features.
Government
codes and
regulations
should set out
clear & precise
accessibility
requirements
that are mandated as
part of the
approval
process for
securing
building
permits.
|
Many stores
have ramps,
loose seating &
automatic
doors;
designated
parking;
employees
trained on
assisting
customers with
disabilities.
Supports disability
initiatives: Rick
Hansen Man in
Motion Tour
1986; Special
Olympics since
1992; founding
partner of
National
Access
Awareness
Week; Ronald
McDonald’s
Children’s
Charities.
|
Employees
receive training
on serving
customers with
disabilities.
Exploring the
possibility of
providing a
Braille menu.
|
In process:
ensuring
availability of
Braille menus
at all fullservice
locations;
ensuring all
washroom
doors have
Braille & other
tactile
information; installing
vertical signs
for designated
parking.
|
Will utilize
results of their
audit of Ontario
stores to help
improve
accessibility at
other locations
across Canada.
|
[6] En conformité avec le Code du bâtiment en vigueur, le Code des droits de la personne et d'autres pratiques exemplaires et normes, y compris la la Norme CSA B651-M95 « Accessibilité des bâtiments et autres installations : Règles de conception » et la Norme CSA B480-02 « Service à la clientèle adapté aux besoins des personnes handicapées » (www.csa.ca)