Skip to main content
Social Areas /

Goods, services and facilities

You have the right to be free from discrimination when you receive goods or services, or use facilities. For example, this right applies to:

  • stores, restaurants and bars
  • hospitals and health services
  • schools, universities and colleges
  • public places, amenities and utilities such as recreation centres, public washrooms, malls and parks
  • services and programs provided by municipal and provincial governments, including social assistance and benefits, and public transit
  • services provided by insurance companies
  • classified advertisement space in a newspaper.

Relevant policies and guides:

You have the right to be free from discrimination when you receive goods or services, or use facilities. For example, this right applies to:

  • stores, restaurants and bars
  • hospitals and health services
  • schools, universities and colleges
  • public places, amenities and utilities such as recreation centres, public washrooms, malls and parks
  • services and programs provided by municipal and provincial governments, including social assistance and benefits, and public transit
  • services provided by insurance companies
  • classified advertisement space in a newspaper.

Relevant policies and guides:

Given the vital work ahead with the plan to reopen schools, the OHRC is calling on the government to convene a Return-to-School Partnership Table to provide advice, input and expertise on implementing plans for Ontario’s students, educators and school boards from the perspective of Code-protected groups. The OHRC also recommends that the Ministry advise school boards to convene similar local tables to ensure that board-specific plans meet the needs of all students.
Read more
The OHRC and MERC are encouraged by the government’s announcement that more than $500 million will be invested in Ontario’s correctional system over the next five years, and urge you to allocate this investment in a way that directly improves the on-the-ground conditions prisoners and front-line staff face every day in Ontario.
Read more
The Ontario Human Rights Commission (OHRC) is responding to the notice of proposed amendments to Ontario Regulation 329/04 made under the Personal Health Information Protection Act (PHIPA). Among other things, the proposed amendments prescribe elements for collecting, using and reporting personal health information collected through the electronic health record.
Read more
The OHRC welcomes the proposed amendment to Ontario Regulation 569 made under the Health Protection and Promotion Act (HPPA) that would require collecting information on race, income level, language and household size for people who test positive for a novel coronavirus, including COVID-19. The OHRC recommends the ministry consider expanding the required collection of information to include other vulnerable populations identified in Ontario’s Human Rights Code.
Read more
I am writing on behalf of the Ontario Human Rights Commission (OHRC) to acknowledge the steps the Ministry of Education (Ministry) has taken on its review of the Peel District School Board (PDSB) in response to growing concerns about systemic discrimination, anti-Black racism, discord among senior leadership, and issues of governance. The OHRC is very troubled by the review’s findings, and the significant human rights issues raised in the way that the PDSB manages issues related to Black students. 
Read more
The OHRC welcomes the April 23 release of the government’s COVID-19 Action Plan for Vulnerable People (the Plan) as a first step toward addressing the disproportionate impact that the pandemic is having on Ontario’s most vulnerable people. However, to ensure that the human rights of vulnerable people are protected in a way that is consistent with Ontario’s Human Rights Code, the Plan requires expanded scope and detail, which must be done in consultation with vulnerable groups and human rights experts.
Read more
Over the last two months, the OHRC has met with a range of stakeholders representing racialized communities, people experiencing poverty, people with disabilities, older people and other Code-protected groups. These groups are concerned that certain aspects in the management of the COVID-19 pandemic are having a negative impact on their human rights, and have raised four immediate concerns
Read more
The Ontario Human Rights Commission (OHRC) stands with Black communities in Ontario, in Canada and around the world in confronting and condemning anti-Black racism as it is experienced through racial profiling and other forms of systemic racial discrimination.
Read more
TORONTO – Today, the Ontario Human Rights Commission (OHRC) launched a survey for educators and other professionals who have experience with reading disabilities, as part of its inquiry into human rights issues that affect students with reading disabilities in Ontario’s public education system.
Read more
I am writing today on behalf of the Ontario Human Rights Commission (OHRC) about the government’s consultation on Ontario’s next Poverty Reduction Strategy (Strategy). The OHRC calls on Ontario to take a human rights-based approach to poverty reduction by entrenching the types of economic and social responses to COVID-19 into permanent solutions that will once and for all protect the well-being of everyone in our province.
Read more