Duty to Accommodate
From: Human Rights and rental housing in Ontario: Background paper
Under the Code, housing providers have a duty to accommodate the Code-related needs of tenants, to ensure that the housing they supply is designed to be inclusive of persons identified by Code grounds, and to take steps to remove any barriers that may exist, unless to do so would cause undue hardship. Costs will amount to undue hardship if they are quantifiable, shown to be related to the accommodation, and so substantial that they would alter the essential nature of the enterprise or so significant that they would substantially affect its viability.