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Table 1: New Complaints Filed by Social Area and Grounds Cited

Total Number of Complaints Filed: 1,775

Accommodation

34

16

3

13

8

2

8

6

29

70

25

 

 

8

4

11

1

13

251

135

8%

Contracts

 

 

 

1

 

 

 

 

 

6

 

 

 

 

 

 

 

 

7

7

0%

Employment

498

224

48

606

204

33

123

26

65

517

1

2

8

217

126

13

4

144

2859

1335

75%

Services

118

62

20

41

5

13

21

9

7

133

 

 

1

3

37

11

3

52

536

268

15%

Vocational Associations

24

12

1

10

 

2

7

 

 

6

 

 

 

3

6

1

 

3

75

30

2%

Total:

674

314

72

671

217

50

159

41

101

732

26

2

9

231

173

36

8

212

3728

1775

100%

Percent of Ground Cited

18%

8%

2%

18%

6%

1%

4%

1%

3%

20%

1%

0

0

6%

5%

1%

0

6%

100%

 

 

Percent of Total Complaints Filed

38%

18%

4%

38%

12%

2%

9%

2%

6%

41%

2%

0

0

13%

10%

2%

0

12%

*

 

 

 

Race & Colour

Ethnic Origin

Creed

Sex & Pregnancy

Sexual Harassment

Sexual Orientation

Age

Marital Status

Family Status

Handicap

Public Assistance

Record of Offence

Breach of Settlement

Reprisal

Ancestry

Association

Citizenship

Place of Origin

Sum of Categories

Total Complaints Per Social Area

Percentage of all complaints

* Note: Because complaints can involve multiple grounds, the sum by grounds exceeds the total for all complaints filed, and the corresponding percentages of total complaints exceed 100%.

Table 2: Settlements by Ground in Cases Mediated

Age

72,550.00 $

20

3,627.50 $

Ancestry

171,963.00 $

26

6,613.96 $

Association

2,400.00 $

2

1,200.00 $

Breach of Settlement

1,000.00 $

1

1,000.00 $

Creed

61,545.00 $

10

6,154.50 $

Ethnic Origin

346,800.50 $

45

7,706.68 $

Family Status

114,203.00 $

24

4,758.46 $

Handicap

1,474,381.09 $

143

10,310.36 $

Marital Status

58,450.00 $

10

5,845.00 $

Place of Origin

108,860.50 $

19

5,729.50 $

Public Assistance

6,750.00 $

4

1,687.50 $

Race & Colour

769,803.50 $

101

7,621.82 $

Reprisal

290,019.00 $

52

5,577.29 $

Sex & Pregnancy

825,904.59 $

145

5,695.89 $

Sexual Harassment

38,950.00 $

9

4,327.78 $

Sexual Orientation

16,600.00 $

6

2,766.67 $

Total for all grounds*

4,360,180.18 $

617

7,066.74 $

 

 

Monetary Damages

 

 

Number Receiving Damages

 

Average

* Note: Because complaints can involve multiple grounds, the total sum of monetary damages by ground exceeds the sum of monetary damages by complaints ($1,688,538.63).

Table 3: Complaints Closed by Disposition and Grounds

Total Number of Complaints Closed: 1,941

Dismissed

20

27

6

3

4

12

46

11

64

8

37

2

116

 

22

76

5

12

471

245

13%

Failure to provide Evidence

1

13

1

 

3

2

19

5

17

3

7

3

35

 

6

12

1

1

129

53

3%

Not Dealt With (Sec. 34)

34

35

3

 

3

9

48

20

172

16

38

1

124

2

27

71

6

3

612

351

18%

Referred to Board of Inquiry

14

6

9

1

2

2

4

14

26

 

6

 

18

 

8

28

3

1

142

73

4%

Resolved

20

13

2

5

2

7

36

9

112

6

27

1

74

 

15

92

14

7

442

265

14%

Settled

51

58

4

3

1

25

93

41

288

17

55

8

206

 

71

282

58

20

1,281

727

37%

Withdrawn

22

25

 

 

4

7

39

9

92

5

28

3

81

 

21

82

16

6

440

227

11%

Total:

162

177

25

12

19

64

285

109

771

55

198

18

654

2

170

643

103

50

3,517

1,941

100%

Percentage

5%

5%

1%

0%

0%

2%

8%

3%

22%

2%

6%

0%

19%

0%

5%

18%

3%

1%

100%

 

 

 

Age

Ancestry

Association

Breach of Settlement

Citizenship

Creed

Ethnic Origin

Family Status

Handicap

Marital Status

Place of Origin

Public Assistance

Race & Colour

Record of Offence

Reprisal

Sex & Pregnancy

Sexual Harassment

Sexual Orientation

   Sum of Categories

Total for All Complaints

Percentage of all Complaints

Note: Because complaints can involve multiple grounds, the sum by grounds exceeds the total for all complaints filed.

Table 4: Complaints Closed by Disposition and Social Area

Total Number of Complaints Closed: 1,941

Dismissed

12

4

168

57

4

245

245

13%

Failure to provide Evidence

11

 

40

9

 

60

53

3%

Not Dealt With (Section 34)

12

1

222

100

16

351

351

18%

Referred to Board of Inquiry

10

 

52

10

1

73

73

4%

Resolved

17

 

215

31

2

265

265

14%

Settled

43

1

615

66

2

727

727

37%

Withdrawn

19

 

183

22

3

227

227

11%

Total

124

6

1495

295

28

1,948

1,941

100%

Percentage

6%

0.5%

77%

15%

1.5%

100%

 

 

 

 

 

Accommodation

Contracts

Employment

Services

Vocational Association

Sum of Categories

Total for All Complaints

Percentage of all Complaints

Note: Because complaints can involve multiple grounds, the sum by grounds exceeds the total for all complaints closed.

Resolved Cases: Details on Settlements

Resolved Cases: Details on Settlements Breakdown: 722 decisions by Commission; 1219 complaints mediated, settled, resolved by parties, withdrawn: 727 (37%)* Mediated, Settled, 265 (14%) Resolved between parties, 227 (12%) Withdrawn

Breakdown of Commission Decisions: Section 34

Breakdown of Commission Decisions: Section 34: 1219 complaints mediated, settled, resolved by parties, withdrawn; Commission Decisions; 351 Section 34 decisions: 159 (8%) should be dealt with under another Act, 155 (8%) frivolous, bad faith, 64 (3.2%) not within jurisdiction, 64 (3.2%) not within jurisdiction

Breakdown of Commission Decisions

Breakdown of Commission Decisions: 1219 complaints mediated, settled, resolved by parties, withdrawn; 722 decisions by the Commission: 73 (4%)* Sent to Board of Inquiry, 245(13%) Dismissed, 53 (3%) Failed to produce evidence, 351 (18%) Dimissed under s. 34

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